Shawn Genoway has been an IT leader for 25+ years and transitioning businesses to new and emerging technologies since the early 80s. An IT leader, innovator, and problem solver; his work reflects a passion for IT organizations to transform and compete in the as-a-service commodity-based information landscape.  Core to that transformation and regaining market share is a back-to-basics approach to IT Service Management; taking a holistic, consumer view of employee and business service offerings.

Shawn has a diverse background as a published author, writer, consultant, technical architect, and global service delivery leader. He has created enterprise service management strategies, experiences, and programs touching most facets of IT.